Endowment Mis-selling - FAQs

If you currently have an endowment policy, or have had one in the past, you could be entitled to compensation. You could still claim even if you have surrendered or switched your policy or converted to a repayment mortgage in the past.

Keypoint is familiar with the rules regarding the financial services industry and can assess whether or not your provider has failed in their duty to you as an investor. We provide this initial service free of charge.

The Financial Services Authority (FSA) has reported that millions of endowment policies were potentially mis-sold because of the lack of suitable advice given at the time. If you feel that you were not properly advised about your options or the risks involved in taking out an endowment policy, then you probably have a valid claim.

Even if you have doubts, you should still ask our opinion, which is completely free of charge.

The short answer is that you can. However, claiming can be time consuming and you will need the knowledge to tackle the provider yourself; to know what to do if your claim is refused; to know whether an offer of compensation is fair; to go through the appeals process if necessary or to know if your claim could be time barred.

Here at Keypoint we will make your claim simple and straightforward, taking away all the stress, worry and effort of processing a claim yourself.

The company that gave you the initial advice regarding your endowment is responsible for paying your compensation.

Across the industry the average payout is approximately £2750. However, the actual amount paid will depend on individual circumstances and can vary enormously.

Our initial advice is offered to you for free and you pay nothing up-front. If your claim is not successful then you will pay nothing, even if we have taken your claim to the appeal process. You only pay when we have successfully received compensation on your behalf. Our charge is 22.5% (plus VAT at the prevailing rate, currently 17.5%) of what we recover. There are no hidden charges or fees.

No, VAT is charged as 17.5% of the 22.5%. This means that we receive the total of 26.437% of your compensation.

Generally, the answer is yes, particularly if it was cashed in during the last three years. However, we will need to assess your complaint to check its validity and make a judgement as to your eligibility.

Our expert staff are always happy to answer questions and provide advide regarding endowment misselling claims and compensation. Call us now on 0800 280 2000.